Customer Support
Find answers to your questions below. If you still need help, our team replies within 24–48 working hours.
📦 Orders & Tracking
Placing an order, tracking it, cancelling or correcting your details.
How do I track my order?
Once your order is shipped, you will receive a tracking link via SMS and email. You can use this link to check the real-time status of your shipment.
Orders are typically processed and dispatched within 24–48 hours (Mon–Sat, excluding public holidays). Tracking usually starts updating 12–24 hours after dispatch.
I haven't received my order yet.
Please check the following before writing to us:
- Open the tracking link sent to you on SMS / email and check the latest status.
- Verify that the shipping address and phone number you entered are correct and complete.
- Contact the courier partner directly using the AWB / tracking ID — they can share delivery attempt details.
- Allow 2–5 business days for metro cities and 3–7 business days for other areas. Remote pin codes may take longer.
If your order is past this window, email us at help@blink-basket.in with your order number and we will chase the courier for you.
Can I cancel my order?
Orders can be cancelled within 1 hour of placing the order and before dispatch. Once an order is handed over to the courier, it cannot be cancelled.
To request a cancellation, email help@blink-basket.in with your Order ID and registered phone number as soon as possible. If the order has already shipped, you can refuse the delivery or raise a return once it arrives.
I entered the wrong address. Can I change it?
Address changes are possible only before the order is dispatched.
Email help@blink-basket.in immediately with your order number and the corrected full address including pin code and landmark. Once the parcel is with the courier, the address cannot be edited.
I didn't receive an order confirmation.
Order confirmations are sent by email and SMS immediately after checkout.
- Check your Spam / Junk / Promotions folder.
- Confirm the email address you entered at checkout was spelled correctly.
If you still can't find it, email help@blink-basket.in with your registered phone number and the payment reference / UTR so we can locate and resend your confirmation.
🚚 Shipping & Delivery
Delivery timelines, shipping charges, COD and delivery issues.
How long does delivery take?
Orders are processed within 24–48 hours (Mon–Sat, excluding holidays). After dispatch, estimated delivery times are:
| Location | Estimated Delivery |
|---|---|
| Metro Cities | 2–5 business days |
| Other Areas (Tier 2 & 3) | 3–7 business days |
| Remote & Rural Pin Codes | 7–10 business days |
Delivery timelines are estimates and may be affected by weather, festive rush, strikes or courier delays.
Is shipping free?
Yes! We offer FREE shipping on all prepaid orders above ₹499 across India.
Orders below ₹499 carry a standard shipping fee of ₹49–₹79, depending on product weight and delivery pin code. The exact charge is shown at checkout before you pay.
Is Cash on Delivery (COD) available?
Yes — COD is available on select products and select pin codes. You can check availability by entering your pin code at checkout.
- A small COD handling fee may apply on some orders.
- Prepaid orders are dispatched faster and qualify for free shipping above ₹499.
- Repeated refusal of COD parcels may lead to COD being disabled for that number.
My order shows "Delivered" but I haven't received it.
This occasionally happens when a courier marks a parcel early or hands it to someone at your address. Please:
- Check with neighbours, family members, building security or the reception desk.
- Wait 24 hours — parcels marked delivered early are usually handed over the next day.
- Call the courier partner using the tracking ID and ask for the proof of delivery.
If the parcel is still not traced within 48 hours, email help@blink-basket.in with your order number and we will raise a formal investigation with the courier.
🔄 Returns, Refunds & Replacements
What we accept, how to raise a request, and how long it takes.
✅ Returns Accepted When
- The product arrived damaged, broken or defective
- The wrong product was delivered
- Parts or accessories are missing from the package
- The item is unused, unworn and in its original packaging
- The request is raised within 7 days of delivery
❌ Returns Not Accepted For
- Change of mind after delivery
- Products that are used, worn or washed
- Minor colour or shade variation from product photos
- Items returned without original packaging, tags or accessories
- Personal care items, undergarments and items marked "Final Sale"
How to raise a return request
- Record your proofTake clear photos and, wherever possible, an unboxing video. This is mandatory for damaged, defective, wrong or missing-item claims.
- Email usWrite to help@blink-basket.in with your Order ID, registered phone number, reason for return and the product photos/video.
- Wait for reviewOur team reviews your request and replies within 24–48 working hours with an approval and the return shipping address.
- Ship the product backPack the item securely in its original packaging with all accessories, and share the courier receipt and tracking ID with us.
- Refund or replacementOnce the product reaches us and clears quality inspection, your refund or replacement is processed.
💰 Customer Shipping Responsibility
Return shipping charges are borne by the customer for change-of-preference or non-defect returns. If the product was delivered damaged, defective or incorrect, Blink Basket reimburses standard courier charges on submission of the courier receipt. Please do not ship anything back before your return is approved by our team.
⏱ Processing Timeline
Here is the typical end-to-end timeline once a return request is raised.
| Stage | Time Taken |
|---|---|
| Complaint review & response from our team | 2–3 working days |
| Return dispatch / pickup and transit back to us | 3–5 working days |
| Quality inspection after the product reaches us | 2–4 working days |
| Refund initiated to original payment method | 5–7 working days |
| Total (approximate) | 12–19 working days |
How long does a refund take?
Once your returned product reaches us and passes quality inspection, the refund is processed within 5–7 business days.
Your bank or card issuer may take an additional 3–5 days to reflect the amount in your account or statement.
Where will I receive my refund?
Refunds are always credited back to the original payment method used at checkout — UPI, card, net banking or wallet.
For Cash on Delivery orders, the refund is issued via bank transfer. We will request your account holder name, account number and IFSC code over email.
Can I exchange my product for a different one?
We currently do not offer direct exchanges.
If you wish to exchange an item, please raise a return using the process above and place a new order for the product you want. This keeps both transactions clean and gets your new product to you faster.
💳 Payments
Payment methods we accept, failed payments and security.
Money was deducted but my order was not confirmed.
Don't worry — if the payment did not reach us, it is a failed transaction and is automatically reversed by your bank within 5–7 business days.
If the amount is not credited back after 7 business days, email help@blink-basket.in with the payment reference / UTR number, a screenshot of the debit and your registered phone number, and we will resolve it with the payment gateway.
Is my payment information secure?
Yes. All payments are processed through secure, PCI-DSS compliant payment gateways with end-to-end encryption.
Blink Basket never sees or stores your card number, CVV, UPI PIN or net banking password. We will never call or message you asking for an OTP, PIN or password — please do not share these with anyone claiming to be from Blink Basket.
📱 Product Information
Quality, warranty, defects and product appearance.
Are your products genuine and good quality?
Yes. Every product sold on Blink Basket is 100% genuine and goes through a quality check before it is packed and shipped.
We source from verified suppliers and manufacturers, and any batch that fails our check is pulled from stock.
Do your products come with a warranty?
Products carry the manufacturer's warranty wherever applicable — details are mentioned on the individual product page or inside the box.
Blink Basket does not provide a separate warranty over and above the manufacturer's warranty. For warranty claims after the return window, please contact the manufacturer's service centre using the warranty card supplied with the product.
My product is not working / is defective.
We're sorry about that — we'll fix it quickly.
Email help@blink-basket.in within 48 hours of delivery with:
- Your Order ID and registered phone number
- A clear video showing the defect or the issue you are facing
- Photos of the product and the outer packaging
Our team will review and arrange a replacement or refund as per the returns policy above.
My order is missing parts or accessories.
Please email help@blink-basket.in within 48 hours of delivery with your order number, a photo of everything you received and a photo of the outer packaging.
An unboxing video helps us settle these claims fastest, so we always recommend recording one while opening your parcel.
The product looks different from the pictures.
Minor colour and appearance variations may occur due to studio lighting, photography and differences in screen display settings across phones and monitors.
Such minor variations are not considered defects and are not eligible for return. If the product you received is materially different from what was listed, email us with photos and we will review it as a wrong-item claim.
📧 Still Need Help?
Couldn't find your answer above? Reach out to our support team — we're happy to help.
